Privacy Policy

1. Introduction

WedLoop (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SMS concierge service for weddings and events.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our service, including:

• Guest names and phone numbers provided by event hosts
• Event details and information you upload to our platform
• Account information such as your name and email address
• Communication preferences and settings

2.2 Automatically Collected Information

When you access our service, we automatically collect certain technical information, including:

• IP addresses
• Browser type and version
• Device type and operating system
• User agent information
• Pages visited and interaction data
• Date and time of access

3. How We Use Your Information

We use the information we collect to:

• Provide and operate our SMS concierge service
• Send event-related messages to guests on behalf of hosts
• Improve and optimize our service
• Respond to your inquiries and support requests
• Analyze usage patterns and trends
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our service (e.g., SMS delivery, hosting providers), bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of WedLoop, our users, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Guest information associated with events is typically retained for a reasonable period after the event concludes, after which it may be deleted upon request.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of certain data processing
• The right to data portability

To exercise any of these rights, please contact us using the information provided below.

8. SMS Communication

Guests can opt out of SMS communications at any time by replying STOP to any message. Event hosts are responsible for obtaining proper consent from their guests before adding them to the WedLoop service. We do not send unsolicited marketing messages to guest phone numbers.

9. Cookies and Tracking

We use cookies and similar tracking technologies to collect automatically gathered information and improve your experience. You can control cookie preferences through your browser settings, though disabling cookies may affect some functionality of our service.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of the service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@wedloop.com